Refund policy

Returns

If you are not satisfied with your purchase, you may return the product within 30 days of receiving it.

Return Conditions:
The product must be intact, unused, and in its original packaging, complete with any accessories, tags, and documentation.
The return must be accompanied by a valid proof of purchase (invoice or receipt).
Return Procedure:
Contact our Customer Service at maurovolponi@maurovolponi.it, specifying your order number and the reason for the return.
Follow the instructions provided by our team to complete the process.
Once the product has been received and inspected, we will process the refund using the payment method used at the time of purchase.

Note:
Return shipping costs are the responsibility of the customer, unless otherwise indicated.

Exchanges

Product exchanges are only permitted if the product is damaged or defective upon delivery.

Exchange Procedure:
Contact our Customer Service within 7 days of receiving the product, attaching photos of the damage or defect.
Our team will provide you with return and exchange instructions.
You will receive a replacement product at no additional cost, subject to inspection of the returned item.

Important:
We do not accept exchanges for errors in size, color, or personal preferences. In these cases, we invite you to proceed with a return and place a new order.

Exclusions

Returns or exchanges are not accepted for:

Products damaged due to improper use.
Items without tags or original packaging.
Returns requested after the indicated deadlines.

Return Shipping
To return your product, please ship it to:
LA MODELLERIA FIORENTINA SRL
Viale Donato Giannotti 24 50124 Florence

Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes to receive your exchanged product may vary.
We do not guarantee that we will receive your returned item.

Need help?
Contact us at maurovolponi@maurovolponi.it for questions regarding refunds and returns.